Thank you very much for submitting your complaint. At the very least, my deposit is refunded, or a partial goodwill payment is made. Allowed me to register and verify with a UK address and mobile number.
If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. WinoBet Casino features well-known software providers with a strong reputation for delivering secure and legitimate online gambling experiences.

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Because, as you probably know, some players claim a casino “won’t pay” simply because they had to wait 48 hours for verification. Wino Casino is a brand-new offshore site launched in early July 2025 by Softon Ltd., a company licensed in Anjouan and known for operating online casinos in various countries. The minimum withdrawal isn’t too low either – players can cash out starting from €100, regardless of the payment method used. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

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I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. I think I know how our complaint resolution center operates. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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• Horrible casino, the slots are the worstes I ever saw.
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We use technology to protect platform integrity, but we don’t fact-check reviews

Casino.Guru will never ask for payments or access to your accounts to complete KYC. However, repeated attempts to reach the casino were unsuccessful, and it was noted that the casino operated without a valid license. These providers are RTP-verified by a third party and support responsible gambling. With divine powers, surging reels, and the fury of the gods at play, every spin brings you closer to legendary rewards. This game offers some of the biggest payouts—if you’re one of the lucky ones.
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• While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place.
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Sometimes even this little step works quite well. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat. Your account is now fully verified! Thank you for providing us with your account verification documents.
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This happened to me on five different games and I still can’t play. My experience is that when I get to the bonus game and can win something, I get kicked out of the game and I can’t play the game I was playing. Both applications offer push notifications for promotional offers, account updates, and game recommendations. The casino welcome bonus is subject to a 25x wagering requirement, which we think is quite fair compared to most promotions Wino Casino Login we’ve seen.